Zippo Lifetime Guarantee and Zippo Repair Clinic Information

Uptown Enterprises is proud to offer you the full line of original Zippo Products, including with this, the world famous Zippo Lifetime Guarantee. "Any Zippo metal product, when returned to the Zippo factory, will be put in first class mechanical condition free of charge, for we have yet to charge a cent for the repair of a Zippo metal product, regardless of age or condition. The finish, however, is not guaranteed." This guarantee gives you specific legal rights and you may also have other rights which vary from state to state.

Do NOT mail your Zippo product to Uptown Enterprises.  Please mail your Zippo lighter or Zippo product to the Zippo Repair Clinic.  The Zippo Repair Clinic is the only authorized repair center for Zippo products.  Upon arrival, your Zippo lighter or Zippo product is assigned a repair code, then taken to one of their technicians for repair.  When completed, it is forwarded to the Zippo Repair Clinic shipping area to be returned via UPS or Insured mail.  For more information you may visit the Zippo Repair Clinic website by going to http://www.zippo.com and clicking on the "Repairs" link followed by the "Send a lighter for repair" link.

Zippo Manufacturing Company's normal repair policy is to replace the inside lighting mechanism of the lighter with a new inside of the current year manufacture. They also repair the hinge on the same outside lighter case. The finish, however, is not guaranteed. In the event that the lighter cannot be repaired, it would be replaced. If your lighter has a special design or sentimental value and you do not want it replaced, please indicate this in your correspondence to Zippo.

If you value your lighter as a keepsake, please insure the package through the U. S. Post Office or send it via United Parcel Service. Your lighter will be returned to you via Insured Mail or United Parcel Service.

How to send your Zippo product in for Repair:

Lighters:

Please remove the flint from the lighter and allow the fuel to evaporate from the inside lighting mechanism two or three days before mailing it.

Please print your name, complete return address and telephone number clearly on the outside of the package, as well as enclosing the same information inside the package with the Zippo lighter or other Zippo product.

Please mail your product to this address:

Zippo Manufacturing Company
Attention:  Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
U.S.A.